Privacy policy.

We collect personal and health information needed to provide safe, effective dental care and to run the clinic responsibly.

This may include your name, contact details, date of birth, medical history, dental records, X-rays, treatment notes, insurance information, payment details, and appointment communications.

For children and for patients who are unable to make their own decisions, a parent or a substitute decision-maker may act on their behalf, as allowed under Ontario law.

We use your information to provide dental treatment, manage your account, process insurance claims, communicate about appointments, and support your oral health.

We do not sell patient information. We only use the information we collect for clinic care, administration, legal compliance, and the purposes you would reasonably expect from a dental practice.

We collect, use, and share your health information with your consent, except where the law allows or requires us to act without it. You can withdraw your consent for certain uses at any time, though this may affect our ability to provide some aspects of care. We will explain any limits before you decide.

We use administrative, technical, and physical safeguards to protect personal and health information against unauthorized access, disclosure, alteration, or loss.

Our team is trained on privacy expectations and handles records in line with professional obligations, including guidance from the Royal College of Dental Surgeons of Ontario (RCDSO).

We may share information with insurers, dental laboratories, referral providers, pharmacies, payment processors, or technology providers when needed to support your care or clinic operations.

Where we use technology providers, such as our booking or record systems, they are bound to protect your information and may only use it to provide their service to us.

If you ask us to call you back through a form on our website, the name, phone number, email address, area of interest, and any message you enter are stored in a spreadsheet and email account run by Google, which may keep that information on servers outside Ontario. Please keep health details out of the message; we will go over those with you on the phone. We keep call-back requests only as long as needed to arrange your visit.

We keep patient records for as long as required for clinical, professional, and legal purposes. When information is no longer needed, we dispose of it securely.

If your personal health information is lost, stolen, or accessed by someone without authorization, we will notify you at the first reasonable opportunity. Where the law requires it, we will also notify the Information and Privacy Commissioner of Ontario.

You can ask questions about our privacy practices or request access to your records by contacting us at info@allodental.ca.

If you believe something in your record is incomplete or inaccurate, tell us. We will review the request and respond in a timely way.

If you are not satisfied with our response, you have the right to make a complaint to the Information and Privacy Commissioner of Ontario, who oversees health privacy in the province. You can reach the Commissioner at 1-800-387-0073 or www.ipc.on.ca.